Thank you for using HiringBirds (“Company,” “we,” “us,” or “our”). This Refund Policy explains when refunds are issued for purchases made on our job portal, including subscriptions, job postings, and premium services.

By purchasing or using our services, you agree to this Refund Policy.

1. General Policy

All payments made on the Platform are final and non-refundable, except in cases specifically outlined below or where required by applicable U.S. consumer protection laws. Because our services provide instant digital access and exposure, refunds are limited to special circumstances.

2. Refund Eligibility

You may request a refund only under the following conditions:

2.1 Duplicate Payment

If you were charged more than once for the same service due to a technical or payment gateway error, we will issue a full refund for the duplicate charge.

2.2 Service Not Delivered

A refund may be granted if:

The purchased job posting or feature was not activated,

Your premium plan was not enabled,

Or you were unable to access the service due to an error on our side.

You must notify us within 7 days of purchase.

2.3 Technical Issues

If a technical issue originating from our system prevents you from using a paid feature and we are unable to fix it within a reasonable period (usually 3–5 business days), we may issue a partial or full refund.

2.4 Fraudulent Transaction

If you believe your account or payment details were used without authorization, notify us immediately. A refund will be granted after investigation and verification.

3. Non-Refundable Items

Refunds will not be issued for:

Successfully delivered job postings

Subscription periods already used in whole or in part

Completed resume downloads or candidate profile views

Employer ads that have already received exposure or applicants

Poor hiring outcomes or unsatisfactory candidates (we do not guarantee hiring results)

Change of mind after the service has been activated

4. Cancellation Policy

4.1 Subscription Plans

You may cancel your subscription at any time.

The cancellation will apply to the next billing cycle.

No refunds are provided for the remaining period of the current cycle.

4.2 One-Time Purchases

One-time services (e.g., individual job postings) cannot be canceled once activated.

5. How to Request a Refund

To request a refund, contact us at:

• Email 1: support@hiringbirds.com
• Email 2: hiringbirds_support@gmail.com

Please provide:

Full name

Email used at purchase

Purchase receipt or transaction ID

Reason for refund request

Screenshots (if applicable)

We typically respond within 2–5 business days.

6. Processing Time

Approved refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

7. Chargebacks

If you initiate a chargeback without valid reason:

We may suspend your account,

Deny future services,

And provide documentation to your bank disputing the chargeback.

We recommend contacting us before filing a dispute.

8. Policy Updates

We may revise this Refund Policy at any time. Your continued use of the Platform after updates constitutes acceptance of the revised policy.